At UKS, we pride ourselves on making things easy for our clients. We know how stressful managing commercial services can be, so we’ve worked hard to build processes that keep things smooth, efficient, and, most importantly, stress-free for you
Proactive service planning
We believe in getting ahead of the game when it comes to service planning. Instead of waiting for clients to reach out when service dates are approaching, we make sure everything is lined up in advance. We book our engineers well before service deadlines, so there’s never any last-minute scramble. This proactive approach ensures that everything is compliant, and that you don’t have to worry about anything slipping through the cracks.
We also set up regular KPI review meetings with our clients to stay on top of what’s coming up, what’s in progress, and what’s been completed. These meetings help us track any outstanding jobs and make sure your needs are always being met. There’s no waiting around for you to prompt us; we’re on top of it every step of the way.
Another way we stay ahead is by sending renewal quotes 3 to 6 months before services are due. Rather than waiting for you to remind us, we get those quotes to you in plenty of time. It’s just another way we take responsibility for the whole process, so you don’t have to think about it.
Streamlined onboarding with mobilisation meetings
Starting a new service partnership can sometimes feel like a lot of work, but we’ve got it down to a science to make it simple. At UKS, we have mobilisation meetings to kick things off, either via Teams or in person, so everyone’s clear on what needs to happen. These meetings are an opportunity for us to explain how we work, go over the process, and make sure we understand exactly what you’re looking for from us.
One of the most important parts of onboarding is reviewing the asset list. We don’t just check off a few items; we go through everything, from model numbers to current condition, so we have a clear picture of what we’re dealing with. This transparency from the get-go means there won’t be any surprises later on.
Asset management and compliance
At UKS, we know how important it is to have accurate, up-to-date asset records. We make sure that your asset lists are always compliant and reflect the real condition of your equipment. If we see that there are outdated records or poorly maintained equipment, we help you get everything in order, so you’re always on top of your assets.
We’ve helped plenty of clients who didn’t have the best asset management systems in place, and we’ve turned things around for them. Whether it’s getting records straight, identifying assets that need maintenance, or replacing outdated equipment, we’ve got you covered. By keeping everything organised, we help you stay on top of compliance and avoid any unnecessary downtime.
How we handled a last-minute service request
One of the best ways to show how our planning and flexibility works is of course through real-life examples! A client recently missed their scheduled maintenance and came to us with a last-minute request.
Normally, this might have been tough to squeeze in, especially with a packed schedule. But thanks to our proactive service planning, we had the flexibility to fit them in. This is exactly why we always plan ahead. Because of the way we structure our services, we can adjust when unexpected things come up.
Why UKS Is the right partner for you
At the end of the day, our goal is simple: we want to make your life easier. We know there are a lot of moving parts in service contracts, and we’ve spent years fine-tuning our processes to keep everything running as smoothly as possible. From planning ahead to clear communication, we’ve got a system in place that allows us to stay on top of every detail, so you don’t have to.
If you want a service partner who’s proactive, organised, and easy to work with, UKS is here for you. We’ve got the systems in place to ensure that things run without a hitch, leaving you to focus on what matters most; your business.
Contact our friendly team to see how we could help you with your commercial heating and cooling needs.
