This privacy policy will explain how UKS Ltd and UKS Cooling Ltd use the personal data we collect from you when you use our website.
What data do we collect?
We collect the following information:
- Your name, address and contact details, including email address and telephone numbers.
- Details of appliances on site.
- Service dates.
- Site and asset information to support, report, or quote creation and to assist in response to enquiries.
How do we collect your data?
You directly provide UKS Ltd and UKS Cooling Ltd with most of the data we collect. We collect data and process data when you:
- Request an online quotation or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback in messages or emails, or on our social media channels.
- Provide information to us at industry related events.
- Use or view our website via your browser’s cookies.
- Call or email us with an enquiry.
How will we use your data?
Our companies collect and process data to enter into a contract with you and to meet our obligations under that contract. Data will only be used for the purpose it was obtained.
Processing your data allows us to:
- Maintain accurate and up-to-date contact information.
- Record contractual information.
- Use information provided to UKS Ltd and UKS Cooling Ltd for the purpose of processing orders and facilitating the provision of services.
- Maintain details of the services you use.
- Make and receive payments in accordance with contracts and agreements.
- Maintain accurate asset lists.
- Manage accounts, including conducting credit and other background checks where applicable.
Who has access to your data?
Data may be shared internally so that UKS Ltd and UKS Cooling Ltd can provide you with a complete service.
Your data may be shared with third parties to engage with them for specialist services when required, such as our specialist sub-contractors or material suppliers (if we are delivering direct to site for example).
How does the organisation protect data?
We take the security of your data seriously. We have controls in place and work hard to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed except by our employees in the performance of their duties.
How long is data kept?
UKS Ltd and UKS Cooling Ltd will hold your personal data for the duration of our working relationship and for a period as necessary after this cease, for the purpose of maintaining customer service.
Your rights
As a data subject, you can;
- Know what personal data is processed.
- Access your data by the way of a subject access request.
- Correct inaccurate personal data.
- Erase personal data when there is no right to process it, or it is no longer necessary for the purpose it was collected.
- Request the restriction of processing data if requesting deletion or correction.
- Object to data processing where we are relying on a legitimate interest to do so, and you think that your rights and interests outweigh our own and you wish it to stop.
- Object if we process your personal data for the purposes of direct marketing unless your permission has been granted.
- You can withdraw your consent to us using your personal data at any time.
- Be notified of a data security breach concerning your personal data.
- Complain to the Information Commissioner.
How to exercise your rights
You can exercise any of these rights, ask questions about how we use your personal data or complain by contacting us at:
UKS Ltd – info@uksouthservices.com
UKS Cooling Ltd – info@ukscooling.com
If you think we have dealt with your information inappropriately or unlawfully, you have the right to complain to the Information Commissioner’s Office (ICO) at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
icocasework@ico.org.uk | Telephone: 0303 123 1113 | Textphone: 01625 545860
